Shipping Policy

Shipping Policy main image Shipping Policy image

 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer $11 flat rate shipping to Victoria Australia and $15 to the remainder of Australia.  

Free shipping for orders over $300

Shipping option

Estimated delivery time

Price

Victoria

1 to 4 Business Days

$11

Australia

2 to 6 Business Days

$15

Express

1 to 3 Business Days

$17.90

Local delivery

Free local delivery is available for orders over $75 within Bendigo. For orders under $75, we charge $5 for local delivery.

Deliveries are made from 9 to 6pm on weekdays. 

In-store pickup

You can skip the shipping fees with free local pickup from our Golden Square store located in Bendigo. After placing your order and selecting store pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are Mon-Thurs 9am to 5:30pm and Fridays 9am to 5pm. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7-8 days of receiving your shipping confirmation email, please contact us at info@myhair.com.au with your name and order number, and we will look into it for you.